Cancellation right and returns
At Rosendahl.com you have the right to cancel your purchase without giving any reason within 30 days. The cancellation period expires 30 days after the day on which you receive the goods in your physical possession. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.
Please note: You select a carrier and bear the costs of returning the item, unless we have delivered the item to you by mistake or if the item has been damaged or defective upon receipt.
How to exercise your cancellation right
To exercise your cancellation right, you must provide us with an unambiguous declaration that you wish to cancel the purchase. We recommend that you do this by following the process described below.
- Click on “return link” at the bottom of the page of your invoice or scan the QR code on the delivery note enclosed in the box. Clicking on the link or scanning the QR code will take you to Rosendahl.com’s returns page. Please follow the instructions on the page.
- Pack the product securely in the enclosed packaging or other secure packaging. Please leave the delivery note in the package.
- Please select a carrier for the return shipment. You bear the cost of returning the product unless we have delivered the product to you by mistake or if the product has been damaged or defective upon receipt.
You select the carrier of your choice. It is not possible to state the price of the return shipment in advance, as this depends on the weight of the item and the choice of carrier, etc. However, it is likely that the return shipping will cost at least the same as what you paid in the webshop for delivery (provided that the delivery was not free). You bear responsibility for the goods until we receive them. You should therefore save the postage receipt and any track & trace number.
The return package should be sent to:
Rosendahl Design Group
Alternatively, you can complete and submit the standard cancellation form at the bottom of these Terms and Conditions.
If you have any questions about the returns process, please contact Customer Service at: [email protected].
Please note that you cannot cancel the purchase by refusing to receive the product or by refraining from collecting it – unless you also inform us that you wish to cancel the purchase.
When you cancel a purchase, we will refund the payment for your order. If you return your entire order, we will also refund the original shipping cost. We will refund the amount without undue delay and in any event within 14 days from the date when we receive your returned package. Remember to keep the receipt that you receive from the carrier when you hand over the parcel for delivery as documentation that the item has been sent.
We will reimburse the amount using the same means of payment as you used for the original transaction unless you have expressly agreed otherwise. In any case, you will not incur any extra fees because of the refund.
Trying the product and packaging
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to determine the nature, characteristics and functioning of the goods.
You may inspect the product in the same way as you can and may in a physical store, but you must not use it. If you have used it in a way that you cannot or may not in a store, and we are unable to sell it again, or sell it at full price again, you should expect that we will deduct the deterioration in value from the amount you are to be refunded. If the product no longer has a commercial value, we will not refund the purchase amount.
We recommend that you return the item in its original packaging, as this may otherwise result in a deterioration in value, and you will not be refunded the full purchase price. You should also ensure that the product is securely wrapped when you return it.
You bear responsibility for the goods until we receive them. You should therefore save the postage receipt and any track & trace number.